- If the cancellation is due to the abusive nature of the User, such User shall not be eligible for any refund and Homeohere shall be entitled to take any legal action, depending upon the gravity of the matter.
- Users shall refrain from raising any personal queries or seek advice which are not related to a specific disease / medicine/medical condition. In the event the User raises any such personal queries or seeks advice, Homeohere reserves the right to terminate the consultation of such Users and further, such Users will not be entitled to any refund.
- Users shall refrain from raising any personal queries or seek advice which are not related to a specific disease / medicine/medical condition. In the event the User raises any such personal queries or seek advice, Homeohere reserves the right to terminate the consultation of such Users and further, such Users will not be entitled to any refund
- In case a Practitioner is unreasonably abrupt or quick to complete a particular consultation, then the User shall have the right to request for a refund. Homeohere shall provide a complete refund to the User, subject to investigation undertaken by Homeohere.
- Homeohere reserves the right to permanently block Users from future Services in the event Homeohere receives multiple cancellation request from such Users for reasons which do not form part of the cancellation policy of Homeohere
- Homeohere shall check the details and process the refund where applicable, solely at its discretion. After a refund request is processed, the money will be refunded to the User in seven (7) working days from the day the refund has been approved by Homeohere.
- In the event a User raises any concerns regarding the inappropriateness of a particular consultation on the Consult platform, the User agrees that the refund or any other outcome for any such concerns raised by the User will be subject to a detailed review of the said concerns by Homeohere as per Homeohere's internal policies.
- In all matters related to refund and settlement under this Agreement, Homeohere shall decide so at its sole and absolute discretion after detailed review of the matter and taking into account all the involved parties’ information. The decision of Homeohere shall be final in this regard.
- Cancellation by Patient before 2 hours of appointment – Full refund of consultation fee paid online to the patient.
- Users will not be entitled for any refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Practitioner.
- You agree that Techgentsia may charge to Your credit card or other payment mechanism selected by You and approved by Techgentsia (“Your Account”) all amounts due and owing for the Services, including taxes and service fees, set up fees, subscription fees, or any other fee or charge associated with Your Account. Techgentsia may change prices at any time, provided, however, that Techgentsia will provide you with prior notice and an opportunity to terminate Your Account if Techgentsia changes the price of a Service to which you are subscribed and will not charge you unless you have been notified of the applicable fees and agreed to pay such fees. You agree that in the event Techgentsia is unable to collect the fees owed to Techgentsia for the Services through Your Account, Techgentsia may take any other steps it deems necessary to collect such fees from You and that You will be responsible for all costs and expenses incurred by Techgentsia in connection with such collection activity, including consultation fees and additional costs. You further agree that Techgentsia may collect interest at the lesser of 1.5% per month or the highest amount permitted by law on any amounts not paid when due. If the consultation was canceled , you will be refunded the amount to your wallet after deducting the tax and cancellation charges.
- You understand and agree that the services are provided “as is” and techgentsia, its affiliates, suppliers and resellers expressly disclaim all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose or non-infringement. Techgentsia, its affiliates, suppliers and resellers make no warranty or representation regarding the results that may be obtained from the use of the services, regarding the accuracy or reliability of any information obtained through the services or that the services will meet any user’s requirements, or be uninterrupted, timely, secure or error free. Use of the services is at your sole risk. any material and/or data downloaded or otherwise obtained through the use of the services is at your own discretion and risk. You will be solely responsible for any damage to you resulting from the use of the services. The entire risk arising out of use or performance of the services remains with you. Techgentsia does not assume any responsibility for retention of any user information or communications between users. Techgentsia cannot guarantee and does not promise any specific results from use of the services. use is at your own risk.
